Below you can find a list of typical problems and how to solve them

Problem: When starting the “ABRITES Diagnostics for Porsche” on the splash screen “Interface NOT found” is displayed

Solution

• Please be sure that the USB interface drivers are installed properly. You can look at the device manager, the USB interface should appear as “USB Serial Port (COMxx)” where “xx” is the number of the port

• If the interface is recognized OK, then please try to unplug and plug it again into the USB slot and restart the “ABRITES Diagnostics for Porsche”.

• If the interface is not recognized (the USB interface appear with yellow exclamation mark in the device manager), then you can try to solve the problem by uninstalling and reinstalling the USB interface drivers (see sections “Installing USB interface drivers” and “Uninstalling USB interface drivers”).

• If there are some bluetooth device try to disable them

Problem: When starting the “ABRITES Diagnostics for Porsche” “Interface not calibrated” is displayed.

Solution: Send all logs to a distributor

Problem: The device connects sometimes to the device under K-Line, and sometimes not.

Solution: Try to increase/decrease the “Wakeup echo delay” timing parameter.

Problem: The connection with the device under K-Line is unstable.

Solution: Try to increase/decrease the “Inter byte time”, “Time between messages” and “Communication echo delay” parameters.

Problem: It is not possible to connect to a device through the K-Line, since it is possible to connect to it with other diagnostic tools.

Solution: Try to change the baud sequence to 9600/10472 from the options dialog.

Problem: Some device cannot be read or unexpected behavior was found

Solution: Send logs from the communication to a distributor with short description of the problem.